About

"Administrative and front office professional with experience in guest handling, coordination, documentation, record maintenance, and interdepartmental communication in fast-paced hospitality operations. Skilled in communication, service coordination, problem-solving, and daily operational support. Seeking opportunities in front office, guest relations, administration, or customer support roles."

Teaching experience

1. Guest Service Associate

   2026 – 2026

   ITC HOTELS · Ahmedabad

   • Handle high-volume communication, coordination, and query resolution at the operator desk.
   • Manage shift handovers, system updates, and follow-ups for smooth workflow.
   • Coordinate with internal departments to support daily operations.
   • Maintain records, logs, and documentation with accuracy and confidentiality.
2. Supervisory Hotel Operations Trainee

   2024 – 2025

   Ozen Mansion Kolkata · Kolkata

   • Supported operational setup during the pre-opening phase of a new property.
   • Assisted in communication, coordination, and issue handling.
   • Followed SOPs and workplace protocols to ensure smooth operations

Education

1. MBA — Hospitality and Hotel Administration

   2022 – 2024

   Guru Nanak Institute of Hotel Management · Grade: 86
2. BA Honours — English

   2019 – 2022

   Women's College Calcutta · University of Calcutta · Grade: 6.15

Subjects & skills

• Coordinator
• None